T&Cs Policies

Studio Policy

Clients with any of the following contraindications cannot receive service: herpes, cold sores, open sores, warts, bleeding, any other transmitted diseases, contagious diseases, sickness, skin conditions, allergies/sensitivities to lash glue, pink eye, styes etc. Any concerns must be addressed before booking.
Clients with allergies or sensitivities must inform Julia beforehand. She will not be held responsible for any reactions resulting from lash procedure.
Clients agree not to touch or use Julia's products and work materials without permission. Any damages incurred will be reimbursed by the client at their appropriate value.
Only the client receiving services is allowed; no extra people/kids are permitted during the appointment unless they are a minor.
Julia reserves the right to refuse service to anyone and cancel service in case of breach of contract, failure to comply, policy violations, discrimination, harassment, dishonesty, theft, violence, being under the influence, or any other inappropriate behaviour.

Booking Policy

1) Please note deposit fees are refundable if given 48 hours notice before your appointment for cancellations. If later than 48 hours notice is given they are non-refundable, however if need to reschedule, we are able transfer the deposit to a new booking given a minimum of 48 hours notice (this includes appointments made within 24 hours of appointment)
2) We do not refund gift vouchers, they are non transferrable, not redeemable for cash, products or other services.
3) Specials/discounts/promotions cannot be combined.
4) Gift Vouchers must be used within 12 months from purchase.

Before the Appointment

** If you have previously experienced allergic reaction to eyelash extensions, you must have GP’s written approval to proceed your lash appointment. **

1) Please arrive with NO eye makeup. Arriving to your appointment with strip lash glue residue or mascara and eyeliner
2) Please do not curl your lashes on the day of your appointment
3) Please do not use an oil-based makeup remover (oil residue may create a weaker bond between the extensions and your natural lashes)
4) Coming in with dirty lashes will result in time deducted from your booking (ie. less lashes applied) or appointment cancelled/rescheduled. Lash extensions simply do not stick to dirty lashes.
5) Please remove your contact lenses prior treatment. This will minimize potential infections or irritation to the eyes.
6) Please contact us!! If you are running late, please notify us by text messages or phone calls. We will try to accommodate you however we cannot guarantee to perform the full treatment, and standard fees will still apply. If you are more than 15mins late to your appointment, your booking will be automatically cancelled, and booking fees forfeit.
7) If a no show occurs, the non refundable booking fee will be forfeited

8) If you had a lash lift done please wait 6-8 weeks after before booking a lash extensions service

After the appointment

1) Eyelash extensions, lash lifts and brow treatments may not be suitable for everybody. Please note that reactions/irritations may occur to anyone at no fault of lash/brow techs or products used.
2) If this happens, please go to see a doctor as soon as possible and contact us immediately so we can arrange a time to remove your extensions. Should you need to seek medical attention, you must do so, and at your own expense.
3) While there are no refunds for this service once applied, removal within 48 hours is complimentary. It is important to understand that self-removal methods or having another practitioner or professional – even your doctor- remove your extensions) may result in excessive lash breakage and temporary damage.
4) Lash shampoo is a MUST for aftercare. Lash extensions must be cleansed on regular basis with extension approved cleanser to maintain the health of your natural lashes, preventing bacteria from building up.

Minors

Due to our insurance, we may only perform treatments on minors ages 14 and above.

For minors between the age of 14-16, we prefer to have written consent from a parent.